Installation guide

Reporting problems to your Wave provider 22-49
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
Reporting problems to your Wave provider
Use the Problem Report Wizard to report any problems you experience with ViewPoint system
to your provider for technical support.
Note: The Problem Report Wizard is used for ViewPoint-related problems only. To collect logs
for troubleshooting the Wave Server, see “Downloading Wave files” on page 23-22.
The Problem Report Wizard asks you to describe the frequency, patterns, and circumstances of
the problem you are reporting. Based on the information you supply, the Problem Report Wizard
isolates exactly when and where the problem occurred and automatically collects the
appropriate Wave log files and other information from your computer. By assembling all the
relevant information, the Wizard helps your provider quickly identify the problem and begin to
solve it.
Note: For information about known issues and workarounds for currently reported problems,
see the Known Issues topic in the online Help for the Wave Global Administrator.
Setting Problem Report Wizard defaults
You can set values for the Problem Report Wizard that will be automatically supplied as defaults
whenever it is run. The user running the Problem Report Wizard can always override the
defaults.
To set Problem Report Wizard defaults
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings. The System Settings dialog opens.
Click
Release 2.0
September 2010