Installation guide

Capturing network troubleshooting logs 22-47
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
• Internet Control Message Protocol (ICMP)
• Transmission Control Protocol (TCP) (H.225, H.245)
• Microsoft Distributed Component Object Module (DCOM)
• Dynamic Host Configuration Protocol (DHCP)
• Bootstrap Protocol (BootP)
• Domain Naming System (DNS)
When network capture is enabled, a separate series of log files is written for each network
interface card (NIC) in the Wave Server PC. By default, each series consists of 20 files of 32
MB each, and the files are continually overwritten starting with the oldest file. The logs are
written to the Wave Server’s log directory (typically
C:\Program Files\Wave
Server\Logs
.) The filenames of the captured traces are in the format
Tv_cap_nnnnnnnnnnnn_00xx.cap, where nnnnnnnnnnnn represents the last 12 digits of
the WinpCap NIC ID, and
00xx represents the capture number (for example, 0001, 0002
...0020). An example of a log file name is:
Tv_cap_1E2F3B4A5C85_0010.cap
Note: Network capture logs are not included in the problem report package created by the
Problem Report Wizard (described on page 22-49.). You must manually gather and submit
network capture logs as directed by your Wave provider.
Adjusting or turning off network capture
In the User/Group Management applet, you can adjust the number and size of the log files or
files or turn off network capture completely.
To adjust or turn off network capture
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings.
Click
Release 2.0
September 2010