Installation guide

Archiving call recordings and voicemail 22-32
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
About mailbox recording file formats
You can archive mailbox recordings in any of the following formats. You can specify which
format to use on a user-by-user basis (see “Archiving mailbox recordings” on page 22-36.)
• WAV format is commonly used by Windows applications such as Windows Media
Player. (WAV size = 64 Kbps, 469 Kb/minute.)
• MP3 is a popular format that consumes less disk space because of its very high
compression rate. The format’s compression ratio makes the MP3 format consume a
significant amount of CPU and time when converting files to MP3. (MP3 size = 20 Kbps,
146 Kb/minute.)
Note: Archiving a mailbox recording in MP3 format results in the smallest file size, about
one-third the size of archiving the same recording in WAV format.
Searching and acting on archived recordings
You use the Wave Archived Recording Browser to search and manage archived recordings. To
use the Archived Recording Browser, you log on using an archive browser user name and
password. Archive browser users do not necessarily correspond to Wave users, and you do not
have to create an archive user browser for each Wave user who needs to search for and act on
mailbox recordings. Multiple Wave users can log on to the Archived Recording Browser
simultaneously using the same archive browser user name and password.
Typically, you create archive browser users with different levels of access rights, and then
provide the appropriate archive browser user name and password to those Wave users who need
to use the Archived Recording Browser.
For details on how to use the Archived Recording Browser to search for and act on mailbox
recordings, or to import a recording archive from Wave ISM 1.0, see Appendix A in the Wave
ViewPoint User Guide.
Release 2.0
September 2010