Installation guide

Archiving call recordings and voicemail 22-31
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
Archiving call recordings and voicemail
If you record all calls or even a significant portion of calls, or if you have users with thousands
of saved voice messages and large maximum mailbox sizes, disk space on the Wave Server can
quickly fill up with voice messages and call recordings. In addition, ViewPoint performance
will suffer when managing thousands of recordings, or when recordings are being delivered to
the user in quick succession.
To handle thousands or even millions of recordings effectively, Wave lets you archive mailbox
recordings (voicemail and call recordings) to a network directory of your choice, called the
archive folder. Archiving moves the mailbox recording as well as all information about the
recording from the Wave Server to the archive folder, so archived voice messages and call
recordings are no longer displayed in ViewPoint.
Users can then search for and manage archived recordings using the Wave Archived Recording
Browser without burdening the Wave Server, Wave database, or ViewPoint.
You can restore archived recordings to the mailbox of origin or export them to another location.
(When an archived recording is restored or exported, it remains in the archive folder until
purged.) For more about managing and listening to archived recordings using the Wave
Archived Recordings Browser, see Appendix A in the Wave ViewPoint User Guide.
This section describes the following:
• Configuring the Wave Recording Archive Service. See page 22-33. (For Recording
Archive Service installation steps, see Chapter 9 in the Wave Server Installation Guide.)
• Start and stop the Recording Archive Service. See page 22-36.
• Archive mailbox recordings automatically and manually. See page 22-36.
About the Wave Recording Archive Service
The Wave Recording Archive Service, which manages the archive process, runs on the archive
server, a separate PC from the Wave Server. By off-loading archive processing, the Recording
Archive Service can handle the resource-intensive archiving process without impacting Wave
performance, and can also archive mailbox recordings from multiple Wave Servers.
Release 2.0
September 2010