Installation guide
Using the Call Log view 22-11
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
Archiving the Call Log
Over time, Call Log information will begin to fill up your Wave database. To recover database
space, you can archive old Call Log information that is no longer needed to a location outside
the database.
Caution: Archived information is permanently removed from the Wave database. You
cannot run Contact Center reports on the time period that has been archived.
Call Log information is written to a comma-separated value (CSV) text file that can be read by
most spreadsheet and database applications. The default path is:
C:\Program Files\Wave Server\Archive\Calllog.csv
You can archive Call Log data in the following ways:
• Set up automatic archiving, which takes place at 1:00 a.m. every day.
• Automatically overwrite the Call Log after a number of days that you specify.
• Perform a manual archive on an as-needed basis, in addition to daily automatic archiving.
You can do a manual archive whether or not automatic archiving is turned on.
You do not need to stop the Wave Server or any other Wave components to perform an archive.
However, because archiving is database-intensive, you may want to perform it during off-peak
hours so that it does not affect normal system operation.
To archive Call Log information
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings. The System Settings dialog opens.
Click
Release 2.0
September 2010