Installation guide

Using the Call Log view 22-10
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
Displaying a specific number of Call Log entries
The Call Log can become very large over time and its size can cause a delay in its display. To
reduce this delay, you can view fewer Call Log items at one time and not load the full database.
To set the number of calls displayed in the Call Log
1 From the User/Group Management applet, choose Tools > Options. The Options dialog
opens.
2 In
Display __ Call Log entries at a time, enter the number of entries that you want to appear
when you open the Call Log view, using the following as a guide:
• A high setting will likely cause a delay while the specified number of entries are
copied over the network, but you can navigate within the information easily using the
scrolls bars after the entries have been retrieved.
• A low setting minimizes the delay before information is displayed, but you must
retrieve entries more often in order to view the entire Call Log.
3 Click
OK.
Note: This option controls how many entries are transferred in one request, but does not limit
the entries available for view. All Call Log entries are always available by choosing
Call Log >
Next 50 Calls
or Previous 50 Calls, or using the buttons on the toolbar.
By default, only external calls are logged. For information about logging internal calls, see
“Setting Call Log options” on page 22-9. For information about archiving the Call Log, see
“Archiving the Call Log” on page 22-11.
Entering an account code for a call via the Call Monitor
To enter an account code for a call or change the one already entered, select the call and choose
Call Log > Enter Account Code.
Account codes are a means of marking calls for tracking or billing purposes. For more
information, see “Using account codes” on page 20-9.
Release 2.0
September 2010