Installation guide

Using the Call Log view 22-8
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
Copying a Call Log entry
Choosing Edit > Copy with a Call Log entry selected copies that Call Log entry as text, including
call history.
Viewing a call’s history
When you select a call in the Call Log, its history in the system is displayed in the History pane
below. The History pane shows the complete “cradle-to-grave” record of the call from the
moment it entered the Wave system until it was disconnected. You can see how a call was routed
or transferred, and how it ended.
By default call history data is automatically purged from the system after 5 days to conserve
disk space. To adjust the number of days, see “Setting Call Log options” on page 22-9.
To Rules
If checked, routing rules were used to make an outbound call.
Organization
Organization associated with the call, if any. Organizations are associated with outbound
calls only, and represent the Organization to which the calling party belongs. For more
information see “Using Organizations” on page 20-2.
Custom Data
Custom data, if any, associated with the call.
Column Description
Release 2.0
September 2010