Installation guide

Wave IMpulse supports instant messaging in ViewPoint.
• You enable/disable the Instant Messaging server via the System
tab in the General Settings applet.
• To access the Wave IMpulse administrator console, start the
Wave IMpulse applet, located on the Applications tab in the
Global Manager Administrator Console.
• The Wave permissions Allow Instant Messaging and Allow
inter-organizational Instant Messaging
) control a user’s ability to
send and receive instant messages via ViewPoint. You can
apply these permissions to an individual user (User dialog -
Security \ Permissions tab), to all users who are members of a
role (Role dialog - Permissions tab), or to all users based on a
user template (User Templates
dialog - Security \ Permissions tab).
• To send and receive instant messages in ViewPoint, see
Chapter 4 in the Vertical Wave ViewPoint User’s Guide.
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A new Call Record resource type is now available. Two Call Record
resources support call recording on a 2-party call. (For 3-party calls,
one Ad-Hoc Conferencing resource is used per party in the call to
support call recording, as in previous versions.)
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Removed references in Chapter 22 to emergency calls being logged to
the Wave Event Log. (This feature is not supported in this version.)
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The Software Upgrade applet now offers two new and faster upload
options,
Network share and Removable drive.
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Scalable call recording replaces the call recording implementation used
in previous versions. Scalable call recording off-loads the bulk of call
recording audio processing to the VAM, reducing the DSP load required
for processing large numbers of simultaneous call recordings. Also, the
call recording mixing algorithm has been optimized to avoid
unnecessary signal attenuation when recording 2-party calls.
To use scalable call recording, you must first allocate adequate Call
Record resources via the Resource Management applet.
For examples of how to estimate the number of Call Record resources
required, see “Call recordings and DSP resources”. Note that a Prompt
Assist DSP resource is no longer required to play reminder beeps while
recording a queue call.
The new Call Record resource has been added to the “System resource
types” table.
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Revision History
Release Date Documentation Changes Page No.
Release 2.0
September 2010