Installation guide

Using custom data variables 20-20
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
Setting the value for a custom data variable
You can have Wave set the value of a custom data variable in the following ways:
• Auto attendant menu choice. When defining an auto attendant menu choice, you can
have it set the value of one or more custom data variables. See “Defining menu choices”
on page 13-5.
• Contact Center queue. You can have a queue set the value of a custom data variable
based on caller data entry. See the Wave Contact Center Administrator Guide.
• IVR Plug-in. An IVR Plug-in can set the value of custom data variables based on a
variety of methods, including when it was called and caller data entry. For more
information see Appendix G of the Wave Server Installation Guide.
• Wave Call Classifier. The Wave Call Classifier can set custom data variables based on
database queries, Caller ID name or number, account codes, or other custom variables.
Release 2.0
September 2010