Installation guide

Using custom data variables 20-18
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
1 Choose Tools > System Settings. The System Settings dialog opens.
2 Choose the Call Data \ Custom Data tab, which lists the custom data variables created so
far.
Each custom data variable is attached to every incoming call, though a given variable
might not be used for every call.
Note: If you have purchased the Wave Call Center module, two system variables are present
by default, Expected wait time and Number of people ahead. For instructions on using them,
see the Wave Contact Center Administrator Guide.
3 To create a new custom data variable, click
Add. The Custom Data dialog opens.
Release 2.0
September 2010