Installation guide

Using custom data variables 20-17
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
Note: By renaming the beep file, Wave automatically uses another AccountCodePrompt.wav
file, which is found in your language directory and which contains the verbal prompt. The
default path for the English language verbal prompt file is the following. It (or any other
language version of this file) can be rerecorded using the System Prompts view.
C:\Program Files\Artisoft\TeleVantage Server\VFiles\EN00\
AccountCodePrompt.wav
Using custom data variables
Wave lets you attach extra information to incoming calls, using custom data variables. The
information is displayed to users in ViewPoint’s Call Monitor, and can also be used to automate
call handling. For example, based on the caller’s auto attendant choice, set a variable called
Product to the name of the product that the caller is calling about. For example, callers who press
1 have Product=“Widget,” while callers who press 2 have Product=“Advanced Widget.” When
users answer the calls they see the product name in the Call Monitor in a column labeled
“Product.”
Note: Custom data variables are case sensitive.
Using custom data variables is a two-step process:
1 Defining a custom data variable (see page 20-17.)
2 Setting the value for a custom data variable (see page 20-20.)
Defining a custom data variable
You can define as many custom data variables as you want.
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
Click
Release 2.0
September 2010