Installation guide

Using account codes 20-16
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
If you use either wild card character in an account code, it must be the final character in
an account code, and if you use both wild card characters in the same account code, the %
character must be the final character.
Note that account codes that are identical except for wild card characters will conflict with
each other. For example, 1234 conflicts with 1234? and 1234%. In the case of conflicting
entries, only the first entry in the text file is used to verify account codes.
Using the verbal account code prompt instead of a beep
By default, the account code prompt is a single beep. You should explain to your users that they
must enter an account code when they hear the beep. Wave provides an alternate account code
sound file, a verbal prompt that says, “Please enter an account code.”
To use the verbal account code prompt instead of the beep
1 Find the file AccountCodePrompt.wav in the user directory. This file contains the beep.
The default location is:
C:\Program Files\Artisoft\TeleVantage Server\VFiles\
AccountCodePrompt.wav
2 Rename the file, for example, to AccountCodePrompt.wav.beep.
Users now hear the verbal prompt instead of the beep when they are prompted to enter an
account code.
Valid Invalid
12? 1?2
12?? 1%2
12% ?12
12?% %12
12?????% 12%?
Release 2.0
September 2010