Installation guide
Using account codes 20-14
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
5 Select the Collect account code before dialing number checkbox to prompt for an account
code after the user dials an access code (for example, 9).
6 Select the
Verify account codes according to range checkbox to have the system verify
that an account code contains the correct number of digits. If the account code entered
contains too many digits or too few digits, a user is prompted to enter it again.
Specify the
Minimum length and Maximum length to be used for validation. For example, if
account codes in your system can be two, three, or four digits, enter a
Minimum length of 2
and a
Maximum length of 4.
Note: It is more efficient to set Minimum length and Maximum length to the same number
and use account codes that are all the same length. When set up this way, the system
immediately recognizes when users finish entering an account code, so they do not need to
press
# at the end of the account code. When account codes are of variable length, users must
press
# to end the account code or there will be a slight pause while the system waits for more
digits.
If
Minimum length and Maximum length are both set to 0, account codes will not be verified
by length.
7 Click
OK.
Setting a user’s account code modes
On a per-user basis, you can specify whether account code entry is optional or required. A user’s
account code mode can be different for inbound vs. outbound calls. For details, see “The User
\ Account Codes tab” on page 11-17.
Creating a valid account code list
If you want to verify account codes for some or all users, you must first create a text file that
lists all of your valid account codes. When a user whose account code mode requires
verification enters an account code, Wave checks the account code against the contents of the
text file. If the account code is not listed in the text file, Wave prompts the user to re-enter it.
The text file must be called
Accountcode.txt and it must reside in the \Accountcode
directory on the Wave Server computer. The default location is:
C:\Program Files\Artisoft\TeleVantage Server\Accountcode\
Accountcode.txt
Release 2.0
September 2010