Installation guide

Using account codes 20-13
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
Reporting on account code information
You can view call activity by account code by generating the Call Log report using the Wave
Contact Center Reporter. For information about basic Contact Center Reporter reports available
on all Wave systems, see Chapter 13 in the Wave ViewPoint User Guide. For information about
the complete suite of reports available to licensed Contact Center installations, see Appendix A
in the Wave Contact Center Administrator Guide.
You can also export the Call Log, with its account code information, to a CSV file that you can
then view in spreadsheet or reporting applications. See “Exporting the Call Log” on page 22-14.
Setting system-wide account code options
Before setting up account code modes for individual users, you should configure the
system-wide account code options as follows:
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings. The System Settings dialog opens.
4 Choose the Call Data \ Account Codes tab.
Click
Release 2.0
September 2010