Installation guide

Using account codes 20-12
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
How the end of an account code is detected
When users use the phone to specify an account code, Wave detects the end of the account code
when any of the following occurs:
• The account code reaches the maximum number of digits. To define the maximum
number of digits, see “Setting system-wide account code options” on page 20-13.
• The user presses #.
• Three seconds elapse after the user entered a digit. The system assumes that the digits
already entered are the account code that the user intended to enter.
If a user does not enter an account code before 5 seconds have elapsed after the beep or prompt,
the system beeps or prompts the user to enter the account code again.
Note: If you have a high maximum number of digits and your account codes can be of variable
lengths, you should encourage phone users to press
# when they reach the end of an account
code.
Users can cancel an account code entry while they are entering it by pressing
*.
Viewing account code information in the Call Log or Call Monitor
The Call Log view contains an Account Code column that shows the account code associated
with each call. If the Account Code column is blank, no account code was entered for the call.
Click the Account Code column header to sort the Call Log by account code. For more
information, see “Using the Call Log view” on page 22-4.
Note: In the Call Log, you can change a call’s account code or enter a new one. Select the call
and choose
Call Log > Enter Account Code.
ViewPoint’s Call Monitor view also contains an Account Code column, but it is hidden by
default. In the Call Monitor view, choose
View > Show Columns to display it.
Release 2.0
September 2010