Installation guide

Using Organizations 20-8
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
Creating an auto attendant for each Organization
You can define a separate auto attendant for each Organization, if each Organization has its own
phone number. Callers will hear a greeting and menu choices specific to the Organization that
they are calling, and they will be unable to accidentally dial users in other Organizations, either
by extension or via the dial-by-name directory.
To create an auto attendant for an Organization
1 Create a public ViewPoint Group containing the same users that are the members of the
Organization. For instructions see “Creating a ViewPoint Group” on page 12-4.
2 Define an auto attendant as described in “Configuring an auto attendant” on page 13-3.
Check
Restrict dial-by-name and extension matching to members of on the Menu Choices
tab, and select the ViewPoint Group.
3 Route the trunk(s) corresponding to the Organization’s phone number to the auto attendant.
To associate a DID number with an auto attendant, edit the appropriate Trunk Groups entry
via the Trunk Configuration applet, and map the DID number to the auto attendant’s
extension.
Configuring Operators for multiple Organizations
At several places in the Wave system, callers can press 0 to transfer to an Operator. With
multiple Organizations, you might want to have a different Operator for each Organization. To
set up multiple Operators and make sure that callers reach the right Operator for the
Organization they are calling, do the following:
1 Decide which extensions will be the Operators for the different Organizations. For
example, 101 for Company ABC, and 102 for company YYZ. These examples are used in
the following steps.
2 Edit each user. On the User \ Details tab use the
Operator field to select the Operator
extension appropriate to the user’s Organization. For example, if a user belongs to
Organization ABC, select extension 101. This ensures that callers pressing 0 while leaving
a user voicemail are handled correctly.
For full instructions, see “The User \ Details tab” on page 11-16.
Release 2.0
September 2010