Installation guide

Using Organizations 20-7
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
To assign a user to an Organization via the User/Group management applet
1 In the Users view, double-click the user to open the User dialog, and choose the User \ Call
Log tab.
2 Select the
Organization checkbox and then select the Organization to which the user should
belong. Click to create a new Organization.
See “Creating and populating an Organization via the Organizations applet” on page 20-3.
3 Click
OK.
Note: If a Contact Center queue agent is configured to place calls as the queue, the agent’s
Organization is still displayed for the call, not the queue’s Organization.
Release 2.0
September 2010