Installation guide

Using Organizations 20-2
Chapter 20: Tracking and Distinguishing Calls
Wave Global Administrator Guide
Using Organizations
With Organizations, multiple separate businesses or other groups can share a Wave Server, yet
remain independent. Callers dialing a user in one Organization will never know that other
businesses exist on the same phone system, and internal billing can be kept strictly separate.
Once you have defined Organizations and assigned each user to the appropriate Organization,
you can do the following:
• Log calls by Organization for purposes of tracking or billing.
• Restrict callers at the auto attendant from dialing extensions of users in other
Organizations than the one that they called.
• Distribute outbound trunk use between Organizations.
• Display a call’s Organization in the ViewPoint Call Monitor.
Note: Users in different Organizations cannot have identical extensions. Every Wave user must
still have a unique extension.
This section covers the following aspects of using Organizations:
• “How calls are logged by Organization” on page 20-2
• “Creating and populating an Organization” on page 20-3
• “Creating an auto attendant for each Organization” on page 20-8.
• “Configuring Operators for multiple Organizations” on page 20-8.
How calls are logged by Organization
For each call that is associated with an Organization, the Organization name appears in the
Organization column in the Call Log:
• Outbound calls display the Organization of the user who placed the call.
• Inbound calls display the Organization of the user who answered the call (the
Answered
By
user.)
• Conference calls display the Organization of the user who initiated the conference.
Release 2.0
September 2010