Installation guide

Recording all calls 19-12
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
Including a reminder beep on queue call recordings
You can include a regular “reminder” beep on Contact Center queue call recordings. If enabled,
a short tone is played to all parties in the call and is audible in the recording.
See “Allocating DSP resources for call recordings” on page 19-6 for information about system
resource requirements and reminder beeps:
Note: Including a beep on user or system call recording is not supported in this version
To include a reminder beep on queue call recordings
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings. The System Settings dialog opens.
4 Click the Recordings \ Reminder Beeps tab.
5 Select the
Play reminder beeps during queue call recording checkbox to play reminder
beeps during automatic call recording of Contact Center queue calls, including both queue
call recordings and agent call recordings.
6 Click
OK.
Click
Release 2.0
September 2010