Installation guide

Recording all calls 19-10
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
4 Click the Recordings \ System Call Recording tab.
5 Select the
Record all calls checkbox to have Wave automatically record system calls
according to the settings you specify in this dialog. If not selected, Wave does not record
system calls.
Note: If this checkbox is not selected, users can still record their own calls manually, and
Contact Center queues can still automatically record all queue calls.
6 From the
Send call recordings to drop-down list, select the voice mailbox to which system
call recordings are sent.
7 From the
When mailbox is full drop-down list, choose one of the following options:
•
Discard new call recording. Wave deletes the new call recording instead of storing it.
When this option is selected, call recording stops when the target mailbox is full.
•
Delete oldest call recording. Wave automatically deletes the oldest call recording in
the mailbox to make room for the new recording. Only call recordings will be
automatically deleted, never voice messages.
8 Select the
Do not record internal station to station calls checkbox to exempt internal calls
from system call recording. If not selected, the system records internal station-to-station
calls as well as inbound and outbound calls that involved a trunk.
Release 2.0
September 2010