Installation guide

Recording all calls 19-9
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
• If you were supporting personal or queue call recording before upgrading, your
resource allocation may need to be changed. If this applies to you, the System Alert
Messages dialog will inform you that:
“Starting with ISM 2.0, Call Recording (system, queue-based, or personal) is
enhanced to use a dedicated resource pool - Call Record. If personal or queue-based
Call Recording is used on this system, you will need to allocate resources to Call
Recording. It is recommended that you allocate at least 2 Call Record resources for
each call to be recorded concurrently.”
This message will be displayed ONLY if system call recording was NOT enabled before
upgrading.
Prior to Wave ISM 2.0, Conference Pool resources were used to support queue or personal
call recording. You must manually allocate Call Record resources as indicated above
(at least 2 Call Record resources for each call to be recorded concurrently) to
continue to support queue or personal call recording after upgrading.
Recording all calls
Use the following procedure to set up the automatic recording of all Wave calls, and specify
exemptions for calls that you do not want to record:
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Choose
Tools > System Settings. The System Settings dialog opens.
Click
Release 2.0
September 2010