Installation guide

Preparing to record all calls 19-7
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
• Recording a 3- or more party conference call. One Ad-Hoc Conferencing resource is
used per party in a call to support call recording. To allocate this type of resource via the
Resource Management applet, choose
Application Resources > Monitoring and
Recording > Call Record
.
Note the following:
• Playing reminder beeps during Contact Center queue call recording does not require that
you allocate any DSP resources. This is a change from previous versions, which required
one Prompt Assist resource which was shared by all queue calls that were being recorded.
• Wave does not use dedicated trunk voice resources for system call recording.
About resource reallocation of call recording resources after upgrading
After upgrading to Wave ISM 2.0 from a previous version, when you log on to Wave you may
see a System Alert Message indicating that your Call Record resource allocation has been
updated automatically, as in the following example:
Click on any System Alert Message marked Unread to review the full text of the message which
describes how the resource allocation has changed on the Wave Server has changed. Click
Delete if you have no further need of the message, and then click OK to continue logging on.
Simply click
OK after reading the message to retain it and continue logging on.
Release 2.0
September 2010