Installation guide

Preparing to record all calls 19-5
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
The e-mail body also includes the following Call Log information that further describes what
was recorded (example data used):
Notes:
Trunk 1/ Unknown -> Station 2/ Queue 500
CustomData:
CustProp1=Value of Custom Property 1;CustProp2=Value of Custom
Property 2;
--- Call Recording Details ---
Direction: Inbound
From: Unknown
To: Queue 500
Answered By: User 2
From Number: 6172344500
To Number: 500
From Code: <None>
To Code: <None>
From Device: Trunk 1
To Device: Station 2
Duration: 01:07
Start Time: 8/31/2005 11:17:55
Stop Time: 8/31/2005 11:19:02
Wait Time: 00:07
Parties: 2
Caller ID Name: <None>
Organization: <None>
Call Log ID: 04010000002119
Wave Code:1207:1010:1
Storing call recordings on the Wave Server
If you decide to store call recordings on the Wave Server instead of offloading them, you should
choose the amount of disk space that you want to devote to storing call recording files. Even if
you configure Wave to automatically archive call recordings daily you still need enough disk
space to hold 24 hours of recordings before they are archived. When this space is filled, you can
have Wave automatically make room for the newest call recordings by deleting the oldest.
Release 2.0
September 2010