Installation guide

Preparing to record all calls 19-4
Chapter 19: Recording All Wave Calls
Wave Global Administrator Guide
Automatically archiving recordings
The recommended approach to archiving is to have Wave automatically archive all recordings
of a certain age. You can choose which users are subject to automatic archiving and you can
specify the network location of your choice for archive files. Users with permission can then
search, manage and listen to the archived recordings using the Wave Archived Recording
Browser. See “Archiving call recordings and voicemail” on page 22-31. Recordings are
archived in WAV or MP3 format with detailed Call Log information about the call.
Moving recordings to any e-mail address
As an alternative to automatic archiving, you can use Wave e-mail notification to automatically
move call recordings to any e-mail address. To do so:
1 Create a placeholder user (named, for example, “Recorded Calls”) to whom you send all
call recordings.
2 Set up e-mail notification for the user with the following selections:
• Send e-mail for all messages
• Attach voice message and delete from Inbox
For instructions on setting up e-mail notification, see “Setting e-mail notification” on page
11-38.
With these settings, the call recording files are moved to your e-mail server in the form of e-mail
attachments, with detailed Call Log information, and are deleted from the Wave Server
computer as soon as they arrive, so that no extra disk space is consumed.
When you offload call recording files via e-mail notification, you will have a large number of
e-mails in the e-mail account to which they are sent—one e-mail for each recorded call. Wave
automatically puts information about the call into the e-mail’s subject and body, so that you can
use your e-mail program’s Search capability to find a particular call recording. The e-mail’s
subject holds information in the following format:
SysRec: TrunkX/NAME->Station Y/User Y
where -> indicates the direction of the call, Trunk X indicates the trunk number involved and the
Caller ID name (where available),
Station Y indicates the station ID of the station involved, and
User Y indicates the extension of the user involved.
Release 2.0
September 2010