Installation guide

Recording over system prompts 18-9
Chapter 18: Managing System Prompts and Audio
Wave Global Administrator Guide
Testing the new prompts
It is important that you thoroughly test all voice files that you receive from the vendor to ensure:
• Accuracy of file names
• Synchronization of written and spoken prompt content
• Quality of voice recording
• Accuracy of index order and format of the WAP file
See “Testing system prompts” on page 18-11 for information about using the Sentence Tester to
assist with some of these tasks.
Deploying the new prompts
After all files are tested, you can replace the existing prompt files with the new ones. Place all
new WAV files and the WAP file in the following directory:
C:\Program Files\Artisoft\TeleVantage Server\Vfiles\User
The following auto attendant prompts must also be copied to the User directory.
• AACLOSED.WAV
• AAHI.WAV
• AA4SBN.WAV
• AAOPORWT.WAV
The default location is
C:\Program Files\Artisoft\TeleVantage Server\Voice
Files\EN00
.
Recording over system prompts yourself
When you record over system prompts yourself, you can record all of the WAV files as well as
the WAP file, as with professional recording, or record just the WAV files and use the WAP file
included with Wave.
If you do not record over all the files, be aware that since prompts are combined with other
prompts when presented to callers or users, recording some but not all prompts may result in a
mismatch of voices between prompts or within the same prompt.
Release 2.0
September 2010