Installation guide

Recording over system prompts 18-6
Chapter 18: Managing System Prompts and Audio
Wave Global Administrator Guide
Recording options
You can record system prompts in either of the following ways:
• Recording system prompts professionally (see page 18-7)
• Recording over system prompts yourself (see page 18-9)
About the recording process
To record a complete set of system prompts, you must do the following:
• Record the WAP file (see below).
• Build the indexed WAP file.
• Test the new prompts.
• Deploy the new prompts.
About the WAP and WAV files
Wave prompts are contained in the WAP file, an indexed file containing individual WAV
recordings of variable information. Variable information, for example, numbers and dates, is
used to build more complex prompts.
The WAP files are used together to produce the complete prompts that callers and users hear.
For example, in the sentence prompt, “You have three new messages, and twelve saved
messages”, the words “three” and “twelve” come from the WAP file.
The American English WAP files are located in the following directory:
C:\Program Files\Artisoft\TeleVantage Server\Vfiles\EN00
The American English WAP file is called TVLEN00.WAP.
Release 2.0
September 2010