Installation guide

Wave Global Administrator Guide
Chapter 18
18. Managing System Prompts and Audio
CHAPTER CONTENTS
System prompts are audio prompts that Wave plays to callers and users. System prompts offer
callers menu choices and provide menus and instructions to users. You can use the standard
prompts included with Wave Server, or record over them to create customized prompts.
This chapter explains how to play and rerecord the system prompts used throughout Wave
Server.
To set up hold music, which enables callers to hear music whenever they are put on hold by a
user or the system, see
“Configuring Music On Hold” on page 16-16.
Presenting a confirmation prompt before voicemail
You can choose whether or not callers hear the prompt, “To leave a message press 1, or press *
to return to the menu” after they hear a user’s voicemail greeting. See “Setting general Wave
settings” on page 4-4.
Presenting a confirmation prompt before voicemail . . . . . . . . . . . . . . . . . . . . . 18-1
The System Prompts view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-2
Managing system prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-3
Recording over system prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-5
Release 2.0
September 2010