Installation guide

Configuring instant messaging 16-41
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
Configuring instant messaging
Wave IMpulse allows users to send and receive instant messages via ViewPoint. Users can also
exchange instant messages with users in Wave organizations other than their own, and invite
other users to an instant messaging conference.
Wave IMpulse provides secure instant messaging because it requires a valid LAN (or VPN)
account and ViewPoint login credentials, and does not support file transfers, avoiding problems
with potential viruses.
Wave IMpulse limitations include the following:
• No notification of presence.
• No logging of instant messages.
• No coaching, monitoring, or recording of instant messages.
• No HIPPA compliance.
• No emoticon support. No “I am typing” indicator.
Configuring instant messaging in Wave consists of the following:
• Enabling the Instant Messaging server. See page 16-42.
• Setting up instant messaging permissions for users. See page 16-42.
• Using the Wave IMpulse Administrator Console to view the status of the Instant
Messaging server; view the Error, Warning, Info, and Debug Logs; and perform other
configuration options. See page 16-43.
Note: If you will be supporting mobile extensions over analog loop start trunks, see “Using
analog loop start trunks with mobile extensions” on page 5-14 .
Release 2.0
September 2010