Installation guide

Configuring virtual extensions 16-36
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
Configuring virtual extensions
Configure virtual extensions for users who do not need a physical phone, but require an office
extension. These users might be employees who work on the road with a cell phone, but who
need to have an office extension listed in the Voicemail Names Directory (see Chapter 13,
Configuring Auto Attendants).
You can configure up to 1024 virtual extensions.
If you configured SIP stations on a system running Wave ISM 1.5 SP2 or earlier. The maximum
number of virtual extensions was increased from 500 to 1024 in Wave ISM 1.5 SP2. SIP station
IDs are allocated after virtual extensions are. Once you upgrade to Wave ISM 1.5 SP2 or higher,
existing SIP station IDs will change, because there are now 1024 ‘preallocated’ virtual
extensions, instead of 500. Station IDs are displayed when a user logs on to the User/Group
Management applet or ViewPoint. Be sure to make SIP phone users who specify station IDs
when logging in, or who have shortcuts that reference station ID aware of this change.
To configure virtual extensions
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section. Log in
to the User/Group Management applet when it opens in the remote session window.
3 Click
File > New User to open the User dialog.
4 Enter appropriate name information.
5 Enter an
Extension number.
6 Under
Associated device, use the Slot:port section to select No Slot Selected and No Port
Selected
from the drop-down lists.
7 Select
Analog from the Telephone type list.
8 On the User \ External Caller ID tab, select
Do Not Send Caller ID.
9 Configure other user options as needed.
10 Click
OK to close the Configure User dialog.
Click
Release 2.0
September 2010