Installation guide

Configuring Music On Hold 16-20
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
You use this dialog to identify the external and internal audio sources displayed in the
System Default drop-down list (described above), and also in the music on hold source
drop-down lists available when you edit a user, user template, auto attendant, or Contact
Center queue.
•
External (Audio Input Jack). Enter a descriptive label for the external music on hold
device if you are using one, for example “FM Top 40 radio”.
•
Song 1 - Song 8. You can make up to 8 WAV files available for use in various
music-on-hold scenarios. For each entry:
• Select the song title or filename from the
File drop-down list.
• Enter a
Description that will help users understand how various WAV files can be
used, for example “After-hours main MOH”. If you do not enter a
Description, the
File name is used.
To take a song out of use, select
Disabled from the drop-down list. If you disable a
song the following warning message is displayed, indicating that some users’
music-on-hold settings may be reset.
6 For more about creating and placing custom audio files for hold music, see “Customizing
music on hold” on page 16-23Click
Apply or Done to save your changes. Your music on
hold settings take effect immediately. However, calls currently on hold without music will
remain without music. If you switch from a WAV file to an External hold music source, SIP
calls currently on hold will continue to hear the WAV file.
Release 2.0
September 2010