Installation guide

Configuring Music On Hold 16-18
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
3 Select the PBX tab. In the Music On Hold section, specify the music-on-hold source to use
as the
System Default from the drop-down list:
Select one of the following options:
•
Disabled. No default music-on-hold source is specified. This setting does not affect a
music-on-hold source specified for an individual user, auto attendant or Contact
Center queue.
Hint: It is highly recommended that you specify a default music-on-hold source so that
a caller who reaches a user, auto attendant, or queue with no music-on-hold source
specified does not hear extended ringing or silence, which may result in a hang-up.
•
External (Audio Input Jack). Hold music is played from an external device, typically a
CD player, radio, or specialized music-on-hold device. For more about using external
music-on-hold devices with Wave, see “Music-on-hold systems” in Appendix B in
the Wave Server Hardware Reference Guide.
Note: Wave plays whatever is on the specified channel and does not monitor the
channel. If the music device stops, callers on hold hear nothing.
•
Song n (<song title>). Select the WAV file to play to callers on hold. You cannot select
a specific WAV file here until you configure a system port for music on hold
(described above). You identify the WAV files that are listed here via the Configure
Audio Sources dialog, described in step 5.
Release 2.0
September 2010