Installation guide

Configuring Music On Hold 16-16
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
To configure Fax Redirect for the system
1 If necessary, click the Administration tab of the Management Console.
2 Click the General Settings icon, located in the General Administration section.
3 Click the PBX tab of the General Settings applet.
4 Under
Fax Redirect Service, select the extension where faxes can be received from the
Redirect fax calls to drop-down list.
Setting Fax Redirect for an auto attendant
For information on overriding the system fax redirect extension for calls to a particular auto
attendant, see “Creating a new auto attendant” on page 13-3.
Configuring Music On Hold
The system-wide music on hold source identifies the music that all callers on hold hear unless
a user, auto attendant, or queue is configured to use a different source (see “Customizing music
on hold” on page 16-23.)
This section describes the following:
•
Configuring a system port for music on hold. This step is required before you can select a
specific WAV file to play to callers on hold, either (one of the options described later in
this section). See page 16-17.
•
Enabling system-wide music on hold. See page 16-17.
Important: If you upgraded to Wave ISM 2.0 from a previous version, see “About resource
reallocation of Music-on-Hold resources after upgrading” on page 16-21 for important
information about your music-on-hold resource allocation.
Click
Release 2.0
September 2010