Installation guide

Configuring Caller ID 16-9
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
For example, if at the system-wide level you choose to use the Company Name and Main
Number, and at the user-specific level you choose to send no Caller ID, Caller ID will not be
sent by calls made from that extension. However, if at the trunk-specific level you choose to
send the Company Name and Main Number, then the Company Name and the Company Main
Number are sent even though the user-specific Caller ID settings specified otherwise.
For more information, see:
• “Configuring system-wide Caller ID settings” on page 16-11.
• “Configuring user-specific Caller ID settings” on page 16-12.
• “Configuring trunk-specific Caller ID settings” on page 16-10.
Configuring internal Caller ID
Internal Caller ID refers to the name and number that identifies the caller on a station-to-station
call that originates on the Wave Server or a PBX connected to the Wave Server. You do not need
to configure internal Caller ID for extensions—it is always the Display Name and the extension
number as specified in the User dialog.
Configuring inbound Caller ID
Inbound Caller ID refers to the name and number that identifies the caller on an inbound call
received from an inbound trunk group, IP telephony source, or outside line. When a call arrives
from a trunk (or IP telephony source), Wave may or may not receive Caller ID.
• If the Wave does receive Caller ID, this information is sent along with the call to its
destination, whether it be internal or external.
• If Caller ID is not received, Wave assigns Caller ID information to the call depending on
the call source:
•
Inbound Trunk Group. If the name is missing, the trunk group name (Digital, for
example) is sent. If the number is missing, no number is sent.
•
IP Telephony. If the name is missing, “IP Telephony” is sent. No number is sent
with an IP telephony call.
Release 2.0
September 2010