Installation guide

Configuring Caller ID 16-7
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
When an internal extension initiates a call, its external Caller ID is determined by the settings
configured in the General Settings and the User dialog, User \ External Caller ID tab. When a
trunk initiates an outbound call (a tandem call) the external Caller ID is the same as the received
Caller ID (or it is the trunk group name if no Caller ID is received).
By default, Wave sends no Caller ID to the trunks. Outbound trunk groups and IP telephony call
destinations are the gatekeepers of external Caller ID. At this level Wave decides whether to
send external Caller ID to the trunk and in what format.
To send Caller ID with outbound calls, you must perform the following tasks
• Configure trunk-specific Caller ID settings (see “Configuring trunk-specific Caller ID
settings” on page 16-10).
• Configure the system-wide Caller ID settings (see “Configuring system-wide Caller ID
settings” on page 16-11).
By default, all internal extensions send the external Caller ID specified in the General Settings
applet. For users with specific Caller ID requirements, configure the Caller ID settings in the
User dialog to override the General Settings Caller ID format (see “Configuring user-specific
Caller ID settings” on page 16-12).
Hierarchy of external Caller ID settings
External Caller ID can be applied at three different levels: system-wide, user-specific, and
trunk-specific.
• System-wide external Caller ID is specified via the General Settings applet, PBX
tab.
By default, system-wide external Caller ID is not sent.
Release 2.0
September 2010