Installation guide

Configuring call pickup groups 16-5
Chapter 16: PBX Feature Configuration
Wave Global Administrator Guide
Configuring call pickup groups
You can configure call pickup groups—groups of extensions that can be answered by all the
users in the group using the Group Pickup phone feature—and add extensions to them in the
User/Group Management applet. An extension can belong to only one pickup group. There are
two methods to pick up a call in a pickup group:
•
Group. Any group member can answer the ringing extension of any other group member.
Members in this group can press the Group Pickup button on a digital phone or some SIP
phone models, or dial
*74 to answer a call.
•
Extension. A user specifies which ringing phone to answer. The user presses the Extn
Pickup button on a digital phone (not supported on SIP phones), or dials
*75+extension to
pick up calls. Directed pickup works only for members of the same pickup group.
To create a pickup group
1 If necessary, click the Administration tab of the Management Console.
2 Click the User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Log on to the User/Group Management applet, which opens in a remote access window.
Once you log on, the Users view opens. See “Accessing the User/Group Management
applet” on page 2-14 for more about logging on to the User/Group Management applet.
4 Choose
File > New > Pickup Group. The Pickup Group dialog opens.
Click
Release 2.0
September 2010