Installation guide

Configuring calls to be forwarded to the RNA forwarding target 13-26
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
4 Choose one of the following methods to route calls to the auto attendant:
• For simple routing, set
Intercept Destination to the auto attendant.
• For scheduled routing, click
Edit Inbound Routing Table, click Add, and in the
Destination cell enter the auto attendant’s extension. Then use the other fields to set
route calls according to the schedule you want.
For more information about the Inbound Routing table, see “Configuring inbound routing
tables” on page 8-4.
5 Click
OK until you return to the Management Console.
Configuring calls to be forwarded to the RNA forwarding target
Select the Use Forwarding Target of Last Destination in Chain check box in the General Settings
applet, PBX (Advanced) tab to specify that calls are forwarded to the ring no answer (RNA)
forwarding target of the last destination in a chain of calls.
The following diagram shows call flow if the
Use Forwarding Target of Last Destination in
Chain
checkbox is selected:
Click
RNA
Destination
RNA
Destination
User Forward
AB C
DE
A calls B
B forwards to C
C RNAs to E
Busy Forward
DND Forward
Release 2.0
September 2010