Installation guide

Viewing auto attendants in the Hunt Groups applet 13-24
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
• To attach a custom data variable to all calls handled by this auto attendant, click
Custom data, select the variable from the drop-down list, then enter the value to be
assigned to the variable when the menu choice is selected. To create a new custom
data variable, click .
• To attach a Contact Center queue skill requirement to all calls handled by this auto
attendant, click
Agent skill and then select the skill from the drop-down list. To create
a new skill, click .
For
Minimum value and Maximum value, enter the range (from 0 to 100) that an
agent’s skill value must be within to qualify for taking the call.
For complete information on creating custom data variables and Contact Center skill
requirements, see the Wave Contact Center Administrator Guide.
Viewing auto attendants in the Hunt Groups applet
If you create additional auto attendants besides the default auto attendant, they appear in the
Hunt Groups list, where you can view or edit them.
To view or edit the Hunt Group list
1 If necessary, click the Administration tab of the Management Console.
2 Click the Hunt Groups icon, located in the PBX Administration section.
3 Click the Application tab.
4 All auto attendants you have created should appear in the list. You can click
Edit to
configure their hunt group behavior. See “Configuring hunt groups of extensions” on
page 10-40.
Click
Release 2.0
September 2010