Installation guide

Setting up custom data and skill requirements for an auto attendant 13-23
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
To set up custom data or skill requirements for an auto attendant
1 In the User/Group Management applet, in the Auto Attendants view create a new auto
attendant or double-click an existing auto attendant to edit it. The Auto Attendant dialog
opens.
2 Click the Advanced tab.
3 To set the value for one or more custom data variables or Contact Center queue skill
requirements whenever this auto attendant handles a call, click
Add. The Custom Data /
Skill Requirement dialog opens.
Release 2.0
September 2010