Installation guide

Setting up custom data and skill requirements for an auto attendant 13-22
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
6 Use the audio controls to record the greeting. (See “Using the audio controls” on page
2-20.)
7 Click
OK to save the greeting. The new greeting is added to the list of all greetings that
have been recorded so far.
8 Select a greeting and click
Set Active to make it the active greeting to be played when a
caller reaches this auto attendant, before any of the auto attendant’s menu choices are
played to the caller.
9 Click
OK.
Setting up custom data and skill requirements for an auto attendant
Custom data and skill requirements are extra information attached to a call. Whenever a call is
handled by the auto attendant, you can attach custom data variables and/or Contact Center queue
agent skill requirements to the call with the values you define. These values can then be seen by
users or used to automate call handling.
Note: You can also attach custom data variables and skill requirements at the menu choice level,
as opposed to the auto attendant level described here. See “Defining menu choices” on page
13-5.
Release 2.0
September 2010