Installation guide

Setting up an auto attendant’s hold music and greetings 13-21
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
3 Select the Music on hold source you want to use for this auto attendant from the drop-down
list.
•
(Use system default). Use the system-wide hold music source as specified in the
General Settings applet.
•
Disabled. Do not play music to callers on hold.
Hint: It is highly recommended that you specify a music-on-hold source or use the
system default so that a caller does not hear extended ringing or silence, which may
result in a hang-up.
•
External (Audio Input Jack). Play hold music from an external device, typically a CD
player, radio, or specialized music-on-hold device.
•
Song n (<song title>). Play the selected WAV file to callers on hold.
Note: The system default music-on-hold source (if specified) as well as the other items
listed in this drop-down list are set up via the General Settings applet. For more information,
see “Configuring Music On Hold” on page 16-16.
4 To record a new greeting to be played to callers who reach the auto attendant, click
Add.
(To re-record an existing greeting, select it and click
Edit.) The Greeting dialog opens.
5 Enter the following information about the greeting:
•
Name. Greeting name, for example “After Hours - Holiday Season”.
•
Contents. Text of the greeting or a description of it, for example “Includes extended
holiday shopping hours”.
The date and time when the greeting was recorded or last edited is displayed in the
Date
recorded
field.
Release 2.0
September 2010