Installation guide

Setting up an auto attendant’s hold music and greetings 13-20
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
Setting up an auto attendant’s hold music and greetings
You use this tab to do the following:
•
Configure a music-on-hold source for the auto attendant. Each auto attendant can have
its own music-on-hold source as described below, or default to the system source (see
“Configuring Music On Hold” on page 16-16.). A caller hears this music while the auto
attendant is transferring him or her to an extension and continues to hear it while on hold
until reaching a part of Wave that uses different hold music, such as a Contact Center
queue or another auto attendant that has different hold music settings.
•
Record greetings for the auto attendant. You can record multiple greetings for an auto
attendant for use at different times of day, after hours, on holidays, and so forth, and make
any one of them the active greeting.
To set up hold music and greetings for an auto attendant
1 In the User/Group Management applet, in the Auto Attendants view create a new auto
attendant or double-click an existing auto attendant to edit it. The Auto Attendant dialog
opens.
2 Click the Audio tab.
Release 2.0
September 2010