Installation guide

Scheduling transfers and greetings 13-19
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
6 Click the Action tab.
7 Under
This schedule entry, select the action that the auto attendant will perform
immediately when a call arrives during the period covered by the schedule entry:
•
Transfers to. Immediately transfers callers to the extension that you select from the
drop-down list during the scheduled time period.
•
Plays greeting. Immediately plays the greeting that you record during the scheduled
time period.
8 Using the
Set these custom data and skill requirements section, you can have the auto
attendant automatically attach custom data variables or apply skill requirements to all calls
handled by the schedule rule.
9 Click
OK. The Schedule Action dialog closes.
10 On the Scheduled Actions tab in the Auto Attendant dialog, use the arrows to move a
scheduled transfer or greeting to a different position on the list. If you have two greetings
or two transfers scheduled for overlapping times, the one that is at the top of the list will be
used. If a greeting and a transfer are scheduled for the same time, the greeting is not played.
11 Click
OK in the Auto Attendant dialog to save your changes.
Release 2.0
September 2010