Installation guide

Customizing login behavior from auto attendants 13-13
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
5 To disable type-ahead for this auto attendant, check Prevent type-ahead.
Type-ahead enables users to enter a sequence of commands together. For example, with a
series of auto attendants set up as submenus, a caller could press 123 to choose menu
choice 1, menu choice 2 from the submenu, and menu choice 3 from the final submenu.
The problem with type-ahead is that if a caller enters a non-existent extension (for
example, 123), the auto attendant processes the digits as type-ahead commands and sends
the user to the appropriate menu or submenu. With type-ahead disabled, callers dialing
non-existent extensions are never sent to menu choices. However, callers selecting menu
choices must wait until they hear the prompts for each menu before entering commands for
that menu.
6 To dedicate this auto attendant to a ViewPoint Group, so that only users in the Group can
be dialed from it, check
Restrict dial-by-name and extension matching to members of, and
select the ViewPoint Group.
Customizing login behavior from auto attendants
By default, the User login menu choice prompts for extension and password, then sends users
to Wave’s voicemail/account menu (see Appendix A of the Wave ViewPoint User Guide for
details). However, you can customize the user login destination, so that users who successfully
log in are sent to a specific extension.
Note the following:
• When sending login calls to a custom destination, the standard Wave alert prompts do not
play, for example the prompts alerting the user to DND status, active call forwarding, and
nearly full voice mailbox. However, the user still is prompted to change his or her
password if that is required.
• Customizing user login changes the login behavior through this auto attendant only.
Users logging in from a station’s dial tone always have the default behavior.
Release 2.0
September 2010