Installation guide

Defining menu choices 13-12
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
Setting general menu options
1 In the User/Group Management applet, in the Auto Attendants view create a new auto
attendant or double-click an existing auto attendant to edit it. The Auto Attendant dialog
opens.
2 Click the Menu Choices tab.
3 In
Number of seconds before performing ‘nothing’ menu choice, enter the number of
seconds that the auto attendant will wait without a menu choice being selected, before
performing the action associated with the
Nothing menu choice. The wait begins after the
final menu choice prompt finishes playing. You can choose the action for the
Nothing menu
choice using the following steps.
4 To permit callers to dial other extensions while in this auto attendant, select the
Process all
other digits as user extensions
checkbox (the default setting).
Note: Some extensions cannot be dialed from an auto attendant. If a caller enters the
dial-by-name directory extension (the default is 411) or the extension of another auto
attendant (for example, 560 for the default auto attendant), the caller hears “That extension
does not exist” and the call is not transferred. (The same prompt is played if the caller enters
an invalid extension.)
Release 2.0
September 2010