Installation guide

Defining menu choices 13-11
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
• To attach a custom data variable to the call when this menu choice is selected, click
Custom data, select the variable from the drop-down list, then enter the value to be
assigned to the variable when the menu choice is selected. To create a new custom
data variable, click .
• To attach an agent skill requirement to the call when this menu choice is selected,
click
Agent skill and then select the skill from the drop-down list. To create a new
skill, click .
For
Minimum value and Maximum value, enter the range (from 0 to 100) that an
agent’s skill value must be within to qualify for taking the call.
For complete information on creating custom data variables and Contact Center skill
requirements, see the Wave Contact Center Administrator Guide.
10 Click
OK to return to the Edit Menu Choice dialog.
11 Click
OK to save the menu choice and return to the Auto Attendant dialog.
12 On the Menu Choices tab, use the arrows to change the order in which menu choices are
presented to callers.
13 Add more menu choices or click
OK to save the auto attendant.
Release 2.0
September 2010