Installation guide

Defining menu choices 13-9
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
3 Click Add to create a new menu choice, or click Edit to modify the selected menu choice.
The Edit Menu Choice dialog opens.
4 On the General tab, type the text of the Prompt to offer this menu choice, for example, “For
Sales, press 1.” Use the audio controls to record a new prompt or import a WAV file
containing the prompt. (See “Using the audio controls” on page 2-20.)
5 In
When caller presses, select the key that callers must press to select the menu choice.
Valid keys are 0-9, *, or #.
6 In the
Perform action drop-down list, select the action to perform when callers press the
key.
For transfers to a user, IVR Plug-in, or queue, select an optional Announce prompt, which
determines what callers hear when they select this menu choice:
•
Nothing. The call is transferred with no announcement.
•
Name or extension. Announces the name of the user, IVR Plug-in, or queue, using the
voice title if available. If no voice title is available, the auto attendant announces the
extension to which the call is transferring.
•
One moment please. Announces “One moment please” as the call is transferred.
Release 2.0
September 2010