Installation guide

Defining menu choices 13-7
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
Menu choice actions
The following table lists the actions that you can choose.
When a call may be disconnected automatically
The system automatically disconnects a call if the caller does not press a key during 3
consecutive jumps between auto attendants. This situation could occur if you if you configured
an auto attendant’s
Nothing menu choice to perform the Jump to auto attendant action and then
specified the same auto attendant. After 3 jumps without selecting a menu choice, the caller is
presumed to have hung up.
Action Description
Transfer to user Transfers the call to the user that you specify.
Send to
voicemail
Transfers the call to the voice mailbox of the user that you specify.
Play message Plays a message that you record using the audio controls.
User login Offers the caller the Wave login prompt to the Voicemail/account menu, letting the
caller check voicemail and change account settings.
Dial by name Offers callers the dial-by-name directory.
Jump to auto
attendant
Transfers the call to another auto attendant that you specify. (See “When a call may
be disconnected automatically” on page 13-7 for a special case.)
Transfer to
Queue
Transfers the call to the Contact Center queue that you specify.
Transfer to Hunt
Group
Transfers the call to the hunt group you specify. See “Configuring hunt groups of
extensions” on page 10-40.
Auto attendant
configuration
Allows a Wave administrator to manage this auto attendant’s greetings over the
phone, including listening to the greetings, re-recording an existing greeting,
recording a new greeting, making a different greeting active, and deleting a greeting.
When the administrator selects this menu choice and enters the required password,
he or she hears a menu of greeting management options.
To access this feature, you must enable administrator login and provide the required
password on the General tab of the Auto Attendant dialog.
Release 2.0
September 2010