Installation guide

Defining menu choices 13-6
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
Each menu choice can contain the following:
•
Prompt. Recorded message that explains the option to the caller. For example, “For Sales,
press 1.”
•
Key. Phone key callers must press to select the option.
•
Action. Action the system takes when the key is pressed.
•
Language. Language for subsequent system prompts. When callers enter the key
associated with this menu choice, all subsequent prompts are in the specified language.
You can choose from the languages that are currently installed on the Wave Server. (See
“Setting up system-wide audio options” on page 4-18 for more about how to install
additional languages.)
•
Custom data and skill requirements. Extra information attached to the call. Whenever a
caller selects the menu choice, you can attach custom data variables and/or Contact
Center queue agent skill requirements with the values you define. These values can be
seen by users or used to automate call handling.
Note that you can also attach custom data variables and skill requirements at the auto
attendant level, as opposed to the menu choice level described here. See “Setting up
custom data and skill requirements for an auto attendant” on page 13-22.
Release 2.0
September 2010