Installation guide

Defining menu choices 13-5
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
• Authenticate trunk calls via caller ID. Select this checkbox to enable this auto
attendant to automatically log in a user who calls from an authenticated number.
• If this checkbox is selected, whenever a user calls this auto attendant from an
authenticated number, he or she is automatically logged in without being
prompted to enter an extension or password.
• If this checkbox is not selected, a user will be prompted to enter an extension or
password to log in, even if calling from an authenticated number.
Note: You use authenticate one or more of a user’s numbers via the User dialog. See
“The User \ Numbers tab” on page 11-22.
•
Allow administrator login. Select this checkbox to allow a Wave administrator to call
into this auto attendant and manage its greetings over the phone, including listening to
the greetings, re-recording an existing greeting, recording a new greeting, making a
different greeting active, and deleting a greeting.
Note: You must add an “Auto attendant configuration” menu choice to the auto
attendant to support administrator login. When the administrator selects that menu
choice, he or she is prompted to enter the password you specify here, and then hears a
menu of greeting management options. See “Defining menu choices” on page 13-5.
Password/Confirmation. Enter and confirm the password required to log on.
7 Click
OK or proceed to the next section.
Defining menu choices
An auto attendant can present a series of menu choices to callers. For example, callers might be
prompted to press 1 to transfer to the Sales department, 2 to transfer to the Customer Service
department, and so forth. When a caller reaches an auto attendant, the auto attendant’s greeting
plays, followed by its menu choice prompts in the order you specify.
Caution: If your auto attendant supports extension dialing, make sure that its menu
choices do not conflict with extension numbers. For example, if you assign the 2 key
to a menu choice, make sure there are no extensions beginning with 2. Otherwise
callers trying to dial the extension will select the menu choice instead.
Release 2.0
September 2010