Installation guide

Configuring an auto attendant 13-3
Chapter 13: Configuring Auto Attendants
Wave Global Administrator Guide
Configuring an auto attendant
Configuring an auto attendant consists of the following procedures:
• “Creating a new auto attendant” on page 13-3
• “Defining menu choices” on page 13-5
• “Customizing login behavior from auto attendants” on page 13-13
• “Scheduling transfers and greetings” on page 13-16
• “Setting up an auto attendant’s hold music and greetings” on page 13-20
• “Setting up custom data and skill requirements for an auto attendant” on page 13-22
Creating a new auto attendant
To create an auto attendant
1 If necessary, click the Administration tab of the Management Console.
2 Click the
User/Group Management icon, located in the PBX Administration section of the
Management Console.
3 Log on to the User/Group Management applet, which opens in a remote access window.
See “Accessing the User/Group Management applet” on page 2-14 for more about logging
on to the User/Group Management applet.
4 Click the
Auto Attendants icon in the view bar. The Auto Attendants view opens, showing
all auto attendants that have been created so far.
The Default auto attendant is automatically provided with Wave.
Click
Release 2.0
September 2010